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Gift Shop
The Gift Shop is located on the first floor of the Hospital. Operated by the Hospital Auxiliary, it is open during the following hours:

Monday-Friday 9:30 a.m - 4:30 p.m.
Saturday 11:00 a.m. - 4:00 p.m.

Proceeds from the Gift Shop are donated by the Auxiliary to fund special Hospital improvement projects and purchase equipment.

Gratuities
The staff and volunteers at Haywood Regional Medical Center are here to serve you. Gratuities are not permitted. If, however, you would like to make a donation to the Hospital, someone with the Haywood Regional Medical Center Foundation will be glad to speak with you. For more information, please call
454-9340.

Customer Service Relations
If you have customer service concerns, first contact your nurse manager or supervisor. If the situation is not resolved, you may contact the Customer Service Representative at 452-8820. The Customer Service Representative is authorized by the hospital administration to learn of patients’ needs and concerns and to refer these to the appropriate hospital personnel for prompt action. The Customer Service representative provides you with a neutral person to whom you may direct your concerns and complaints in a confidential manner. Your call will not limit the care you receive or your access to care.

Library Cart
The Hospital Auxiliary, in cooperation with the Haywood County Public Library, operates a Library Cart within the Hospital. This service loans donated books and magazines to patients and visitors. Rounds are made with the cart in the afternoon.

Lost and Found
Lost and found items are sent to the Security Department where they are held for 30 days. The Security Department can be reached at 452-8255 or by calling the Hospital operator.

Mail
Mail is delivered daily. Mail addressed to the patient should include the patient’s name and room number followed by Haywood Regional Medical Center,
262 Leroy George Drive, Clyde, NC 28721. If you need a letter mailed, please give the stamped envelope to your nurse.

Newspapers
Patients receive free newspaper delivery of the local and national paper to their rooms. There are newspaper vending machines in the second floor snack bar.

Notary
Notary services are available to patients. HRMC employees are able to notarize a variety of documents. However, HRMC employees are not able to serve as witnesses to health care documents such as Living Wills and Health Care Powers of Attorney. We will provide the notary and the forms needed for the Living Will and Health Care Power of Attorney. Patient and/or family will be responsible for arranging for the necessary witnesses. Please call 452-8304 or 452-8103 for more information.

Volunteer Services
There are over 200 volunteers who donate more than 33,800 hours annually to serve Haywood Regional Medical Center. From the information desk to patient mail delivery, these dedicated people are an essential part of the Hospital. For more information on volunteer services, contact the Volunteer Coordinator at 452-8210.

Your Medicines
When you visit our healthcare facility as a patient, you will need to provide us with a list of the medicines that you are taking at home.  This list includes all prescription medicines, over the counter medicines, vitamins and herbal remedies.  You may be asked for this information several times during the course of your hospital stay so that we can provide the best care available for your visit.