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Purpose - To establish standards for the prompt identification and resolution of credit balances and refund of monies as appropriate.
Responsibilities/Procedure:
Haywood Regional Medical Center shall maintain follow-up activities on credit balance accounts to ensure appropriate refunds or adjustments when necessary. Refunds resulting from overpayments or errors in the original bills shall be resolved and processed within 30 days of receipt or identification. Priority is always given to refunds for overpayments made by patients. Refunds that are due back to third party payors will be processed in a manner that is acceptable by that third party i.e., retraction, report, recoupment, or check. Each refund shall be made by check only and issued through Accounts Payable. Cash payments for overpayments or refunds will not be made.
Should you have a question or need assistance with a refund or credit inquiry, please call our patient accounting department at 828-452-8132.
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Patients & Visitors 
