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MedWest-Haywood Home Care celebrating 40th anniversary and excellent patient care

9/7/2012

MedWest-Haywood Home Care celebrating 40th anniversary and excellent patient care

Clyde, N.C. – MedWest-Haywood Home Care is celebrating its 40th anniversary this year and the excellent care it provides with its team of 30 healthcare workers to an average of 200 patients.

By offering a variety of skilled care services, MedWest-Haywood Home Care Services helps local residents with their health while supporting their independence in their homes.

Each month as part of the healthcare services they provide, MedWest-Haywood Home Care staff travel more than 1,400 miles and make about 900 visits to patients’ homes.

MedWest-Haywood Home Care’s home health services include skilled nursing, physical therapy, occupational therapy, speech therapy and aides for personal care.

The work MedWest-Haywood Home Care does helps support local residents’ health and goals for remaining independent in their own homes. Studies also have found that patients who stay in their homes and receive home health services have better health outcomes and also reduced health care costs.

MedWest-Haywood Home Care received high patient satisfaction scores in the most recent Consumer Assessment of Healthcare Providers and Systems Home Health Care Survey, which measures the experiences of people receiving home health care from Medicare-certified home health care agencies.

Compared with the satisfaction scores of patients who received comparable services from other home care agencies both in the Southeast and nationally, MedWest-Haywood Home Care patients ranked the agency higher in terms of the care they received, communication between providers and patients, their recommendation of the agency and what they thought about the agency overall.

Of the patients who responded to the survey, 91 percent gave top ratings to MedWest-Haywood Home Care’s services and 90 percent gave top rankings to the agency overall, with 87 percent giving top ratings when asked if they would recommend MedWest-Haywood Home Care.

The agency began in 1972 as the Haywood County Hospital Home Health Agency with seven patients and a staff of two registered nurses and one home health aide who traveled about 100 miles a month seeing patients in Haywood County.

Today, 90 percent of the patients MedWest-Haywood Home Care serve live within Haywood County, but the agency also is licensed to serve residents throughout the 17 western counties of North Carolina, giving MedWest-Haywood Home Care the opportunity to impact even more people regionally.

All MedWest-Haywood Home Care services are physician-ordered, but anyone can contact the agency with a referral. A staff member can make a home visit and evaluate for services.

Medicare-certified home health agencies such as MedWest-Haywood Home Care Services are regulated by the North Carolina Department of State Regulations and the Centers of Medicare and Medicaid. Agencies follow strict guidelines for operations and patient care and are subject to unannounced recertification surveys approximately every three years.

MedWest-Haywood also is accredited by The Joint Commission in conjunction with the hospital. The Joint Commission is an independent, nonprofit organization that accredits and certifies more than 19,000 health care organizations and programs in the United States. Recently, MedWest-Haywood Home Care was evaluated in two surveys as being deficiency-free.

Consumers also can visit the federal Home Health Compare website to see results of patient experience of care and to compare home health agencies’ quality of care. That website is http://www.medicare.gov/HomeHealthCompare/search.aspx.

For more information about the skilled services MedWest-Haywood Home Care Services provides, call (828) 452-8292.

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